Beyond Identity understood that it was ultimately about the employees and their experience

Although the admin user experience was important to users, the biggest challenge they faced was user deployment and change management. IT and security teams noted how difficult it was to get employees to adopt new ways to log in and access their work applications. There was always this struggle between wanting the most secure solution to protect the company and the most easy to use solution for employees, which often was at the cost of security. Because the challenge with user adoption was so great, many teams opted to prioritize user experience.

Our authentication solution was both phishing-resistant and only required the use of a single device and touch ID / your fingerprint - there was no second device needed. We designed a seamless onboarding experience that educated and guided users to ensure easy set-up, which relieved the concerns around deployment.