The PROCESS

A holistic, user-centered design approach

I had to consider various customer use cases and focused on designing and testing several design explorations to optimize the user experience.

I mapped flows with the team to address different employee types and use cases across customers. This helped us get a comprehensive look into the landscape of different enrollment paths an employee could have.

The most complicated flow was for contracted employees who used their personal device to access work resources. Although majority of the employees were full-time, it was still a significant part of the workforce for many customers. This meant a couple of things:

• It was important that we have a tailored experience that made the full-time onboarding seamless since it represented the majority

• We also had to optimize the contractor experience because it was the most manual and complex.

I worked on several iterations and did testing with internal team members and customers to ship an experience that made deployment more frictionless.

Employees also accessed their work apps on their phone, so I worked to map out mobile flows across iOS and Android and adapted the screens to refine the experience for these platforms.